Please note that import regulations and customs procedures vary from country to country. Any customs duties, import taxes, clearance fees, or other charges imposed by local authorities are the responsibility of the customer. If you are unsure whether any additional charges may apply to your order, please contact us before placing your order, and we will be happy to assist where possible.

Once your order has been shipped, you will receive a tracking number via email. If you do not receive your tracking information, or if you believe your parcel may be delayed or lost in transit, please contact us as soon as possible. We will do our best to help locate your package and assist in resolving any issues.

We kindly ask that you monitor the progress of your shipment. While we will always do our utmost to support you, MARIAZ cannot be held responsible for parcels that are lost, stolen, unclaimed, or delayed due to customs procedures, unpaid duties and taxes, or unsuccessful delivery attempts.