RETURNS:
As all of our products are made to order, we are unable to offer returns. Bespoke commissions are also non-refundable and cannot be exchanged once the design has been approved and the order has been placed.
We only offer size adjustments or exchanges if an item arrives damaged or faulty. Before placing your order, please carefully review the product description, dimensions, sizing, and other details. If you have any questions, we encourage you to contact us prior to purchasing.
Please note that natural variations in stones, materials, handcrafted techniques, and finishing details are not considered faults. As each piece is made by hand, slight variations in appearance are to be expected and contribute to the uniqueness of the work.
If you believe your item is damaged or faulty, please contact us with a detailed description and photographs of the issue. Do not return any item until you have received confirmation from MARIAZ that your exchange request has been approved.
*Made to order: a manufacturing process in which products are created only after an order has been placed.
EXCHANGES:
If you believe your item is eligible for an exchange, please email us at connect@mariaz.co.uk within 7 days of receiving your order. Please include a description of the issue along with clear photographs of the product so that we can assess your request.
All items undergo a thorough quality control process before shipment to ensure they arrive in excellent condition. If an item has been damaged during transit, we may require additional documentation or photographs to support a claim with our delivery partners. We kindly ask for your cooperation in providing any necessary information.
Once we have reviewed your request, we will contact you with the next steps.
In the rare event that you receive a piece with one or more components that are broken, faulty, or damaged, the entire piece must be returned to us for repair or replacement.
Please note that some components used in our pieces are one of a kind. If we are unable to replace a broken, faulty, or damaged component, you will be eligible to receive a credit voucher for the value of the affected component(s). This voucher may be used toward a future purchase.
To process your exchange request, the item must be returned in its original packaging, in the same condition in which it was received (new and unused), and accompanied by any requested documentation. We will notify you by email once your parcel has been received and keep you informed of the exchange process.
We will cover the shipping costs of sending the repaired or replacement item back to you. However, you will be responsible for the cost of returning the broken, faulty, or damaged item to us.
For your protection, we strongly recommend using a tracked and insured delivery service. Unfortunately, we are unable to process exchange requests for items that are lost or stolen during return transit.